CI Insights: Is cross-and up-selling in call centers always useful? This question was discussed in the study Proset. Learn more here!

Learn how "Customer Intelligence Existing Customer Management" can help to commit customers and secure competitive advantages.

In this blog entry Stefan Rann presents another method to simplify the simultaneous arcplan log-in in multiple databases.

Campaign management is also becoming increasingly important in the online gaming sector. Learn how to optimize your CRM environment.

Learn more at CI Insights about the success factors of Retention and WinBack and optimize the interaction of the two processes.

b.telligent Expert Arno Velden is explaining the arcplan function MENUHIERACHYSHOWPOPUP in this blog entry.

Increasing Campaign Profitability by Introducing SAS Marketing Optimization. Learn more at Customer Intelligence Insights!

You are looking for a suitable campaign management system for your company? b.telligent's market overview might help you.

To register with a single login for every necessary system? The usage of the arcplan background report ensures it.

Learn more about PROSET and the substantial potential in the customer dialog with the business in call center.

How the layout of reports is coordniated with the arcplan libaries is explained by Stefan Kersten in this blog entry.

What does the Customer Intelligence Quick Check look like and how can the Customer-Relationship be optimized?

The NBA and the technical concept next best activity have common characteristics: The ability to work in a team, scoring, inspiration, passing...

How to install and configure the IIS7 as well as other parts of arcplan, is explained by this blog entry writen by b.telligent expert Stefan Rann.

Our new blog offers the reader exciting and informative insights into interesting customer intelligence projects directly from practice.

In this blog entry our expert Stefan Rann explains how to sort tables and hierachies in arcplan.

How can various hierarchies be displayed in one object? An introduction of two possibilities.

The new functions READMETADATA() and PLACEMETADATA() offer a range of quite new possibilities. Arno Velden explains them in detail...

Learn from our b.telligent expert Stefan Ranns how to design documents the most effective way.

Often the relational data sources are located on one server. In this blog entry b.telligent explains how to switch databases skillfully...