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b.telligent Blog: Customer Intelligence Insights

Effect of Cross-Up-Selling Strategies in Call Centers

CI Insights: Is cross-and up-selling in call centers always useful? This question was discussed in the study Proset. Learn more here!

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b.telligent Blog: Customer Intelligence Insights

Customer Intelligence Existing Customer Management

Learn how "Customer Intelligence Existing Customer Management" can help to commit customers and secure competitive advantages.

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b.telligent Blog: Reporting

Tips & tricks: Simultaneous Log-in multiple Databases

In this blog entry Stefan Rann presents another method to simplify the simultaneous arcplan log-in in multiple databases.

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b.telligent Blog: Customer Intelligence Insights

Forward-Looking Campaign Management Online Gaming

Campaign management is also becoming increasingly important in the online gaming sector. Learn how to optimize your CRM environment.

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b.telligent Blog: Customer Intelligence Insights

Retention and WinBack

Learn more at CI Insights about the success factors of Retention and WinBack and optimize the interaction of the two processes.

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b.telligent Blog: Reporting

Tips & tricks: the function MENUHIERARCHYSHOWPOPUP

b.telligent Expert Arno Velden is explaining the arcplan function MENUHIERACHYSHOWPOPUP in this blog entry.

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b.telligent Blog: Customer Intelligence Insights

Increasing Campaign Profitability SAS

Increasing Campaign Profitability by Introducing SAS Marketing Optimization. Learn more at Customer Intelligence Insights!

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b.telligent Blog: Customer Intelligence Insights

Market Overview: CMS Software in German Market

You are looking for a suitable campaign management system for your company? b.telligent's market overview might help you.

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Tips & tricks: The arcplan Backgorund Report

To register with a single login for every necessary system? The usage of the arcplan background report ensures it.

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b.telligent Blog: Customer Intelligence Insights

PROSET - Cross- and Up-Selling Measures

Learn more about PROSET and the substantial potential in the customer dialog with the business in call center.

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Tips & tricks: arcplan Libraries

How the layout of reports is coordniated with the arcplan libaries is explained by Stefan Kersten in this blog entry.

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b.telligent Blog: Customer Intelligence Insights

Customer Intelligence Quick Check

What does the Customer Intelligence Quick Check look like and how can the Customer-Relationship be optimized?

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b.telligent Blog: Customer Intelligence Insights

Intelligent Cross- & Up-Selling Next Best Activity

The NBA and the technical concept next best activity have common characteristics: The ability to work in a team, scoring, inspiration, passing...

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b.telligent Blog: Reporting

Step by step: Installing Configuring IIS7

How to install and configure the IIS7 as well as other parts of arcplan, is explained by this blog entry writen by b.telligent expert Stefan Rann.

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b.telligent Blog: Customer Intelligence Insights

Welcome to Customer Intelligence Insights

Our new blog offers the reader exciting and informative insights into interesting customer intelligence projects directly from practice.

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b.telligent Blog: Reporting

Tips & Tricks: How to sort Tables Hierachies

In this blog entry our expert Stefan Rann explains how to sort tables and hierachies in arcplan.

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b.telligent Blog: Reporting

Tips & tricks: Switch between Hierarchies

How can various hierarchies be displayed in one object? An introduction of two possibilities.

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b.telligent Blog: Reporting

Tips & Tricks: READMETADATA() and PLACEMETADATA()

The new functions READMETADATA() and PLACEMETADATA() offer a range of quite new possibilities. Arno Velden explains them in detail...

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b.telligent Blog: Reporting

Best Practice: arcplan Guidelines - Designing Documents

Learn from our b.telligent expert Stefan Ranns how to design documents the most effective way.

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b.telligent Blog: Reporting

Tips & tricks: Switching between data sources

Often the relational data sources are located on one server. In this blog entry b.telligent explains how to switch databases skillfully...

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