b.telligent Blog: Customer Intelligence Insights

Next Best Activity at the Inbound Call Center

Dr. Wolfgang Leußer shows in this post how a best possible customer management in the energy industry can successfully succeed despite a lack of contact.

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b.telligent Blog: Data Science

Customer Lifetime Calue - Errors and Truths

The distribution of the customer lifetime value shows that some misunderstandings and errors are widespread. The b.telligent experts inform you here...

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b.telligent Blog: Customer Intelligence Insights

Standardization of a Success Control Process

In our blog post we will tell you why well-conducted success measurements are the basis for the optimization and design of campaigns.

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b.telligent Blog: Customer Intelligence Insights

Best Practice in CRM: Evaluation of a Campaign Management

Learn how to build up know-how in the field of campaign management to get an optimal basis for decision making.

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b.telligent Blog: Customer Intelligence Insights

Increasing Campaign Profitability SAS

Increasing Campaign Profitability by Introducing SAS Marketing Optimization. Learn more at Customer Intelligence Insights!

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b.telligent Blog: Customer Intelligence Insights

Intelligent Cross- & Up-Selling Next Best Activity

The NBA and the technical concept next best activity have common characteristics: The ability to work in a team, scoring, inspiration, passing...

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