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Dr. Wolfgang Leußer shows in this post how a best possible customer management in the energy industry can successfully succeed despite a lack of contact.
The research project of b.telligent, TU Munich, ETH Zurich and o2 about the increase of productivity by Service Experience Management.
CI Insights: Is cross-and up-selling in call centers always useful? This question was discussed in the study Proset. Learn more here!
Learn more at CI Insights about the success factors of Retention and WinBack and optimize the interaction of the two processes.
Learn more about PROSET and the substantial potential in the customer dialog with the business in call center.