b.telligent Blog: Customer Intelligence Insights

Next Best Activity at the Inbound Call Center

Dr. Wolfgang Leußer shows in this post how a best possible customer management in the energy industry can successfully succeed despite a lack of contact.

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b.telligent Blog: Customer Intelligence Insights

PROSET Research Project

The research project of b.telligent, TU Munich, ETH Zurich and o2 about the increase of productivity by Service Experience Management.

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b.telligent Blog: Customer Intelligence Insights

Effect of Cross-Up-Selling Strategies in Call Centers

CI Insights: Is cross-and up-selling in call centers always useful? This question was discussed in the study Proset. Learn more here!

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b.telligent Blog: Customer Intelligence Insights

PROSET - Cross- and Up-Selling Measures

Learn more about PROSET and the substantial potential in the customer dialog with the business in call center.

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b.telligent Blog: Customer Intelligence Insights

Intelligent Cross- & Up-Selling Next Best Activity

The NBA and the technical concept next best activity have common characteristics: The ability to work in a team, scoring, inspiration, passing...

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