Customer service in the area of digital transformation – this is the topic of this year’s Customer Experience Week which will take place from 24.10.2016 to 28.10.2016. This event is a webinar series, in the course of which various technology providers, IT consultants and IT strategists get together. The IT experts will hold 30minutes webinars in which they will present potential strategies and solutions for optimal customer services in the age of digitalization to you. As digitalization does not only offer new chances and possibilities to businesses, but also poses ever increasing challenges. Because the customer expectations are growing immensely, particularly in the service area. All webinars are free. In addition, the participants have the possibility to compile their individual “training program” according to their personal interests.
b.telligent at the Customer Experience Week 2016
b.telligent, one of the leading management consultancies for business intelligence, customer relationship management, DWH and Big Data in the DACH area and member of i-Service Initiative, will again take part this year for the third consecutive time. The IT consultancy b.telligent will be represented with an exciting webinar regarding the topic „Gut getrackt ist halb gewonnen – wie der stationäre Handel mit PoS Trackingdaten gegenüber Online Shops aufholt“. It will be presented by our Customer Intelligence Expert Harald Mösel. Register for one of the numerous webinars and look forward to an informative and exciting webinar week with b.telligent, i-service Initiative and a number of other technology providers.
The i-Service Initiative
i-Service Initiative was founded in November 2012 by select technology providers and IT strategists, including, among others, the management consultancy b.telligent. The Initiative mainly deals with the unstoppable change from the classical service economy to a cross-linked service community. Because there have always been disruptive technologies which have changed communication and usage habits within a very short time. The objective of the initiative thus is to remove innovation obstacles by means of practical service examples which stand out from the competitors by customer benefit, efficiency and innovation. Thus, businesses, organizations and public corporations are to be encouraged to cope with and proactively address the servitization which has taken place in the course of digitalization.
See here the agenda and registration for the individual webinars.
Register for the free webinar regarding the topic customer service in the area of digitalization today and look forward to i-Service Initiative’s third “Customer Experience Week”.