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CCW 2016


From February 23 to 25, 2016, the Call Center World (CCW) takes place in Berlin for the 18th time. In 2016, the industry event regarding the topic "Customer Dialogue of the Future" will again be hosted in the Estrel Convention Center. In 2015, approximately 7,600 fair visitors and 250 international exhibitors from 19 countries have presented themselves at the European trade fair for customer service, customer communication and call centers. A constantly high interest of visitors and exhibitors is expected in 2016. Today's businesses are facing the challenge of adjusting their service concepts to the digital transformation. By means of the very important 360°  view on the customer, businesses have to respond to the new technologies with more flexibility, mobility and, above all, individuality. For this reason, the CCW 2016 has made it its task to provide the visitors with an innovative and detailed market overview of the latest products and technologies by means of numerous presentations and workshops.


The Business Intelligence Experts at the CCW

b.telligent, one of the leading management consultancies for business intelligence, customer relationship management, data warehousing and big data in the DACH area, will also be represented at the CCW in Berlin with an own booth (booth number: C6 in hall 2) for the fourth time in 2016. By means of own presentations regarding the topics customer service and communication, b.telligent will also make a valuable contribution to the agenda of the CCW 2016. On the first day of the trade fair, Laurentius Malter, Head of the Competence Center Customer Intelligence with b.telligent, will give an exciting presentation regarding the topic "Market Overview: Mobile Customer Engagement" in the exhibition forum of hall 2 from 12:00 to 12.30 pm. On day 2, the trade fair visitors may look forward to the presentation "Dynamic Benchmarking" by Senior Consultant Robert Oettl which will take place from 12:00 to 12.30 pm in the exhibition forum of hall 3. After its previous participations in the Call Center World in Berlin, b.telligent is again looking forward to the numerous new technologies and presentations and to your visit at the booth.


Mobile Customer Engagement and Dynamic Benchmarking

For 2016, the CCW organizers have already announced the following highlights for the visitors:

  • LiveCallCenter- this is how customer service works
  • TeleTalk Demo Forum - comparing and discovering the suitable solution
  • Guided Tours - your best way through the fair
  • Young Professionals - the future starts here
  • Newcomer Boulevard - the stars of tomorrow
  • International Plaza - connecting the world

We will be happy to personally inform you about our comprehensive service and solution portfolio and our competencies in the fields of mobile BI, campaign management, mobile customer engagement and next best activity directly at our booth C6 in hall 2. Schedule an appointment with us today and visit us at the CCW 2016 in Berlin!

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