Mobile Customer Engagement - Part 1
In 3 exciting blog posts our expert explains, how mobile customer engagement solutions can be integrated into existing or new multi-channel environments.
Campaign Management in the Mobile Engagement Environment
Find out in our blog post how b.telligent proceeded in integtrating the `Mobile App´ channel into the customers existing CRM.
Standardization of a Success Control Process
In our blog post we will tell you why well-conducted success measurements are the basis for the optimization and design of campaigns.
Roll-Out-Strategies
Regarding to campaign management a locally adapted roll-out strategy is very important for a company. Find out more in our blog post!
Data Quality Management
Find out in this blog post, how to generate valuable knowledge for the CRM with the use of Big Data techniques.
MRM-Increasing Efficiency in Consultancy Services
Find out how b.telligent scored in a project using an individually tailored MRM tools to substantial efficiency improvements for customers.
Location Based Advertising (LBA)
Find out more about this special type of online marketing: Location Based Advertising. Learn about the possibility of this way of personalized advertising.
PROSET Research Project
The research project of b.telligent, TU Munich, ETH Zurich and o2 about the increase of productivity by Service Experience Management.
Mobile versus PC
Discover the different behaviors of PC and mobile users on the Internet. Learn more about it in our CI Insights blog!
Best Practice in CRM: Evaluation of a Campaign Management
Learn how to build up know-how in the field of campaign management to get an optimal basis for decision making.
Efficient CRM Success Measurement
An efficient success reporting is essential for the evaluation and future strategic orientation of marketing measures. Learn more here!
Effect of Cross-Up-Selling Strategies in Call Centers
CI Insights: Is cross-and up-selling in call centers always useful? This question was discussed in the study Proset. Learn more here!
Customer Intelligence Existing Customer Management
Learn how "Customer Intelligence Existing Customer Management" can help to commit customers and secure competitive advantages.
Forward-Looking Campaign Management Online Gaming
Campaign management is also becoming increasingly important in the online gaming sector. Learn how to optimize your CRM environment.
Retention and WinBack
Learn more at CI Insights about the success factors of Retention and WinBack and optimize the interaction of the two processes.
Increasing Campaign Profitability SAS
Increasing Campaign Profitability by Introducing SAS Marketing Optimization. Learn more at Customer Intelligence Insights!
Market Overview: CMS Software in German Market
You are looking for a suitable campaign management system for your company? b.telligent's market overview might help you.
PROSET - Cross- and Up-Selling Measures
Learn more about PROSET and the substantial potential in the customer dialog with the business in call center.
Customer Intelligence Quick Check
What does the Customer Intelligence Quick Check look like and how can the Customer-Relationship be optimized?
Intelligent Cross- & Up-Selling Next Best Activity
The NBA and the technical concept next best activity have common characteristics: The ability to work in a team, scoring, inspiration, passing...
Callback Service