b.telligent Blog: Customer Intelligence Insights

Next Best Activity at the Inbound Call Center

Dr. Wolfgang Leußer shows in this post how a best possible customer management in the energy industry can successfully succeed despite a lack of contact.

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b.telligent Blog: Customer Intelligence Insights

Intelligent Cross- & Up-Selling Next Best Activity

The NBA and the technical concept next best activity have common characteristics: The ability to work in a team, scoring, inspiration, passing...

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